Reeth Holiday Cottages Privacy Policy
Introduction
Reeth Holiday Cottages (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).
1. Data Controller
Reeth Holiday Cottages is the data controller responsible for processing your personal data. For any questions or concerns regarding this policy, you can contact us at:
Email: info@reethholidaycottages.co.uk Phone: 01748 880207
2. Information We Collect
We may collect and process the following categories of personal data:
Contact Information: Name, email address, phone number, and postal address.
Booking Information: Details of your stay, including check-in/check-out dates, number of guests, and special requests.
Payment Information: Payment card details (processed securely by third-party payment providers).
Communication Records: Emails, messages, or calls between you and us.
Marketing Preferences: Information regarding your preferences for receiving marketing communications.
Website Usage Data: IP address, browser type, and browsing behavior on our website (collected via cookies and similar technologies).
3. How We Use Your Data
Your personal data is used for the following purposes:
To process and manage your bookings.
To communicate with you about your stay and respond to inquiries.
To provide tailored services based on your preferences.
To comply with legal obligations, such as record-keeping for tax purposes.
To improve our website and services.
To send marketing communications (with your consent).
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Performance of a contract: To fulfill your booking and provide the requested services.
Consent: For sending marketing communications or processing optional data you provide.
Legal obligation: To comply with laws and regulations.
Legitimate interests: To improve our services and enhance customer experience.
5. Data Sharing
We may share your personal data with:
Third-party service providers, such as payment processors or cleaning services, who assist in delivering our services.
Legal authorities, if required by law.
Marketing and analytics providers, to help us improve our website and communications (with your consent).
We do not sell or rent your personal data to third parties.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. Booking and payment information is typically retained for 7 years for tax and audit purposes.
7. Your Rights
Under GDPR, you have the following rights regarding your personal data:
Access: Request a copy of your data.
Rectification: Correct inaccuracies in your data.
Erasure: Request deletion of your data (where applicable).
Restriction: Limit the processing of your data.
Data Portability: Receive your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw your consent at any time for processing activities based on consent.
To exercise your rights, please contact us at info@reethholidaycottages.co.uk We aim to respond within one month.
8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse website traffic.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or our practices. The latest version will always be available on our website.
11. Complaints
If you believe we have not complied with GDPR, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: https://ico.org.uk/make-a-complaint/data-protection-complaints/
Effective Date: December 2024
Thank you for trusting Reeth Holiday Cottages. We value your privacy and are committed to protecting your personal data.